Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

To start a return or get help with your order, contact us at support@saveyourlemons.com. Due to the nature of our products, physical returns are handled on a case-by-case basis. We are committed to your satisfaction and will do our absolute best to make things right for you without the hassle.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, such as custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges

If you wish to exchange an item, please contact us at support@saveyourlemons.com, and we will guide you through the process to ensure you get what you need as quickly as possible.

European Union 14-day cooling-off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve evaluated your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your refund, please contact us at support@saveyourlemons.com.